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Frequently Asked Questions
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Questions? Check here first!
Below are commonly commonly asked questions about our business and merchandise.
You can also talk to a real person by calling us at: 1-480-354-8365.
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Do you guarantee your products or services?
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Yes, we offer a 30 day satisfaction guarantee on all products as long as you return the product in good condition with the original packaging materials. Please call first.
Full details here:
Customer Support
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What if I don't want to give my credit card over the Internet?
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That's fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose "check" or "phone" as a payment option and we will receive your order electronically. You can then give us your credit card number over the phone, or send us a check, and as soon as we receive payment, we'll ship your order.
Do be assured however that our servers are secure and use the latest in 128 bit encryption.
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Are you offering the same merchandise as the official site of "The Trail"?
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We are offering unique merchandise such as the special release High Desert Horse Feathers, theopportunity to get ponies you already owned signed by the artists and the autographed poster of "Horse Feathers", the pony we sponsored. Some of these items can only be found on this site.
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Why did you sponsor a pony each year? I understand it cost a lot of money.
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My wife Barbara and I (Ken) have always been supporters of the arts and charity. This project combined both! In 2001, we got to support a New Mexico artist, Kathy Morrow, and a local charity, Women's Community Association, doing valuable work in our community. In 2002, we supported another NM artist, Anderson Kee and another local charity, The Barrett Foundation, also helping women of our community.
To learn more about the artists or charities, see our Links page.
Links
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I'm having trouble ordering, what should I do?
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Please contact us immediately. There may be a problem with our site! Please tell us as much as you can about where and when the problem occured. Even if there is no real problem (just a misunderstanding on how to do it), we will be happy to help you and can certainly take your order via email or telephone. The link that follows will take you to our contact information.
Contact Us
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Search for "signed painted ponies" here:
Register and bid! |
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